Last Updated: 15.02.2025

At Acetronix, we strive to ensure timely and reliable delivery of your orders across India. Please review our shipping policy below for details on processing, delivery, and charges.

1. Shipping Locations

• We currently ship only within India. International shipping is not available at this time.

2. Delivery Timeframes

• Metro Cities: Estimated delivery within 6-7 days.
• Tier 2, 3, 4 Cities & Remote Areas: Delivery may take up to 10 days, depending on the location.
• Express Shipping: Available upon request. Customers must bear the additional cost for faster delivery.

3. Shipping Charges

• Free Shipping: Available for orders above ₹10,000.
• Orders below ₹10,000: Customers must bear the shipping cost, which is calculated based on order value at checkout.

4. Order Processing

• Orders are processed within 1-2 business days before shipment.
• We process orders only on weekdays (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day.

5. Tracking & Notifications

• Once the order is shipped, we provide tracking details to customers.
• Tracking updates are sent via Email or WhatsApp.

6. Delayed or Lost Shipments

• Delays: While we aim for timely deliveries, external factors such as courier delays are beyond our control.
• Lost Orders: If an order is lost in transit, we will provide a free replacement at no extra charge.

7. Undelivered Orders

• If a package is returned due to an incorrect address or customer unavailability, the customer must pay for re-shipping costs.

8. Contact Information

For any shipping-related queries, please contact us:
📧 Email: contact@acetronix.in
📞 Phone: 9830177747